Frequently Asked Questions

Do I need an account to place an order?

You can check out as a guest, but we highly recommend registering for an account to get all the benefits of order management and tracking.

What payment methods do you accept?

Paypal, PaySera, Visa, Mastercard and direct bank transfer.

How do you deliver goods?

All your ordered items are delivered by reliable courier services throughout the European Union. Parcels are shipped directly to your home or chosen parcel machine to ensure fast and safe delivery.

How long will it take to receive my order?

The delivery time for all products is indicated on the product page next to the price. In special cases, when items are made to order, the delivery date is coordinated with you directly.

What are the return conditions?

According to EU consumer protection law, you may return unwanted or unsuitable items within 14 calendar days of receiving them.
Returned products must be unused, undamaged, and in their original packaging.
To start a return, contact us via email or our contact form. A refund is issued within 14 days after confirmation of the return.